This Privacy Policy explains how NeuroGenius Pte. Ltd. ("NeuroGenius", "we", "us", or "our") collects, uses, discloses, and protects personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA) and applicable APAC privacy regulations.
1. Data Protection Officer
NeuroGenius is accountable for personal data under its control. For privacy enquiries, contact our Data Protection Officer:
- Address: 8 Marina View, #43-01, Singapore 018960
- Email: [email protected]
- Phone: +65 6221 8934
- UEN: 201728394C
2. Personal Data We Collect
We may collect the following categories of personal data:
- Contact details (name, email address, phone number, company name)
- Project and inquiry information submitted through our contact form
- Technical data (IP address, browser type, device information) via cookies and analytics
- Training and inference data only when explicitly contracted for neural model services, under separate data processing agreements
3. Purposes of Collection, Use, and Disclosure
We collect and use personal data for the following purposes:
- Responding to inquiries and providing neural intelligence consulting services
- Delivering, maintaining, and improving our NGN-* products and platforms
- Sending service-related communications you have requested
- Analysing website usage to improve user experience
- Complying with legal obligations and enforcing our agreements
We will not use your personal data for purposes other than those for which it was collected, unless we obtain your consent or as permitted under the PDPA.
4. Consent and Withdrawal
By submitting our contact form or accepting cookies, you consent to the collection, use, and disclosure of your personal data as described in this policy. You may withdraw consent at any time by contacting [email protected]. Withdrawal may affect our ability to provide certain services.
5. Cookies and Analytics
Our website uses essential cookies for operation and optional analytics cookies to understand usage patterns. You may accept or decline optional cookies via our cookie banner. Essential cookies cannot be disabled as they are required for site functionality.
6. Disclosure to Third Parties
We do not sell personal data. We may disclose data to:
- Service providers who assist with hosting, analytics, or communication (bound by confidentiality obligations)
- Professional advisers (legal, accounting) when required
- Regulatory authorities when required by law
7. Cross-Border Transfers
Where personal data is transferred outside Singapore, we ensure comparable protection through contractual safeguards consistent with PDPA requirements.
8. Data Retention
We retain personal data only as long as necessary for the purposes stated above, or as required by law. Contact form submissions are retained for up to 24 months unless a business relationship is established.
9. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure, copying, modification, or disposal.
10. Access and Correction
Under the PDPA, you have the right to request access to and correction of your personal data. Submit requests to [email protected]. We will respond within 30 days.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance.
12. Contact Us
For questions about this Privacy Policy or our data practices, contact us at [email protected] or write to NeuroGenius Pte. Ltd., 8 Marina View, #43-01, Singapore 018960.